Restoring People’s Faith in International Moving Companies
We’ll be the first to admit that the international moving industry as a whole doesn’t have a great reputation. Every year, customers complain about how they’ve been mistreated by dishonest companies. As a result, many people distrust international moving companies, and they’ve steadily gained a negative reputation.
How can this situation be rectified? We at Orbit International Moving Logistics Ltd. believe that the international moving industry could repair its damaged image by following this advice:
- Avoid trickery.
At first glance this sounds like a simple enough tip, but many moving companies would prefer to find as many ways as they can to get the most money possible out of their customers. They hide important details in the fine print, hoping clients won’t read it. When customers find out they’ve been duped, they’re justifiably upset.
- Be honest and upfront with your clients.
This is an extension of the point above, but it still bears explaining. Tell customers what they can expect during the international moving process. Share crucial information, such what costs they will pay and how soon they can expect their belongings to arrive. If they’re moving to a place where port strikes are frequent, let them know and clarify how that will impact the time frame. Clients will always appreciate it.
- Strive to provide the highest level of customer service.
Many international moving companies simply do not make customer service a priority. So, it should come as no surprise that clients often complain about just that. When people are treated with respect and professionalism by a business, they feel as though their business matters. Moreover, they’ll share that positive experience with their friends, families and colleagues, which will lead to more customers for that company.
- Hire employees who make being professional and courteous a priority.
Another complaint people often have about international moving companies is that the staff are rude. Choose candidates who care about customer service for every position, whether they deal with clients face-to-face or not. What sets these employees apart from others? They are driven by doing their job right.
- Use quality materials and equipment to ensure that the customer’s belongings arrive at their destination in one piece.
It can be a common occurrence for international moving companies to use subpar materials or equipment on a job. This can range from not wrapping valuable objects in the correct paper to not driving a big enough van for the amount of items to be moved. If a client’s shipment arrives and things are broken and damaged, the customer will develop a negative opinion of the moving company. When this happens to many clients with several different moving companies, the industry gets a bad reputation.
Orbit International Moving Logistics Ltd. is committed to solving the biggest problems in the international moving industry. We provide excellent customer service, and all of our employees are courteous and professional. When Orbit’s movers arrive at a job, we bring the highest quality material and the correct amount of resources to ensure that the client’s valuable belongings are packed well. Don’t believe us? Read our customer testimonials. Then, call us at 416-661-4228 to see how we can help you with your international move.