Delivery time: Ask your moving consultant as shipping times will vary depending on your location and time of the year. We have outlined below a probability schedule based on past experience to give you a basic Idea of how long it takes.
- High traffic of containers arriving to the destination.
- Port Congestion or Port strike
- War or other security issues that may affect the port
- Lack of labour, trucks or containers (especially in the summer).
- Lack of space on the shipping vessel.
- Overbooking of the vessel.
Once the shipment arrives , allow some time for delivering full containers and about 2 weeks for less than full containers. It is best to communicate your preferred delivery date with your moving consultant. However, during the summer, it may be difficult to get the exact desired delivery date.
It is better to be flexible. Work with the coordinator. If you cannot accept your shipment at the offered delivery time after clearing customs, this may result in additional storage and demurrage charges.
Customs inspection normally happen randomly at a rate of every 1 to 20 shipments.
Charges due to inspection consist of the actual examination and the warehouse handling fees.
6. FAQ (Frequently Asked Questions)
How soon should I book the moving date?
The sooner the better and especially in the summer when crews get booked up quickly. In general, it is best to book at least 6 – 8 weeks prior to your packing date and 8 – 16 weeks before a summer packing date.
How much should I tip the movers?
This will depend on the size of the shipment and is someone a personal preference. We see that on average, the crew will get 3-6% of the move cost excluding the insurance cost at the Origin and 3-6%% at the destination.
After the survey is done, Can we change the quantity of what we ship?
Clients change their minds after the survey and sometimes ship significantly more or less than what they indicated on the first survey. You must understand that the quote / Contract is based on what the moving company saw during the survey. If the actual volume is different, the rate will be adjusted accordingly. It is VERY important to know, ahead of time, how these changes will affect the rate. Ask the mover to indicate what the rate for additional volume would be on his contract.
What is an inventory list and who prepares it?
In inventory list is an accounting documents that accounts for all the items that are being shipped. This list indicates the content of each box, the condition of the items being packed and the destination room of each item.
This document is submitted to customs for evaluation. It is important to have a nice professionally list printed by the company that is packing so customs can identify the packing company and the content.
Items marked as PBO (Packed by owner) are marked as such when the client packs himself. This information is also conveyed to customs.
Can we use the space in our furniture so save space?
We always recommend against it. There are 2 problems. 1. The furniture becomes very heavy. 2. There are more chances of damages. If the furniture is very solid (Not engineered wood type furniture), we allow items such as pillows and light blankets in.
If I have a full container and am not using all the space, Can I sell some space to others?
Absolutely NOT. It is illegal to do so. In addition, you are assuming full responsibility of the content of your container. This may become a criminal issue if items such as drugs, weapons and other items are found..
Do I have to insure my shipment?
We always recommend to insure your shipment.
We recommend to insure your goods based on a replacement value + Shipping. In this you are covered good enough in case of a catastrophe.
If you do not insure your shipment, potation charge can arise in case of damage to the vessel carrying your shipment.
Remember that every insurance policy has a deductable
I heard horror stories about surprise cost at the destination. What are these?
Some companies try to attract clients with very low rates. They will always leave a part of their contract ambiguous. For example: “Port fees” or “THC” (Terminal Handling Charges), are excluded. The problem starts when there is no figure associated with these port fees or THC. Make sure when you sign a contract, you understand EVERYTHING about it. Do not leave room for surprises.
Other than that, you should understand that many things can go wrong. Please read the “Rate should exclude” section below.