Question:
Why do you have some bad reviews on Yelp?
Answer:
Orbit has an exceptional success rate with OUR clients. However, there is no such thing as a 100% success rate. Orbit also handles import shipments for many agents worldwide, there may be instances where a client had problems with the mover that they have chosen overseas or across the border. When they arrive in Canada.
Yelp’s platform does not offer any filters that would not enable people to write a review on a company that they did not do business with. Since we are the last part of these moves, we try to do everything in our power to make the end part as pleasant as possible. Sometimes it is not enough and the these client (Who are not our clients), may resort to the internet trying to slander our good reputation – not realizing that the damage that they are unjustly creating.
This is one of many problems with review sites. Apart from your particular scenario, so many review sites are open to abuse. There are a very large number of fake reviews, both positive and negative. A good review site should have a filter system that reduces abuse and gives traders a chance to respond directly to the customer before the negative review is published. It’s a sad fact that if a customer is unhappy with the service, the first the trader hears of it is when they’re directed to the damning review. In many cases, good communication can prevent bad reviews.
I think they (yelp) should add a vendor response mechanism so that in case there is any issue, a service provider could respond back and put his facts on the records. Also when people have issues, they tend to share more than when they are happy with your service, usual human psychology :)
It would be nice to have a 100% success rate, but unrealistic.
I have looked at yelps ‘right to reply’ procedures. – this allows you to add a reply – which allows you to explain your relationship to the customer.
We often do the unloading for imports too. If upon opening the container there is any damage, we will take photo’s and lots of them. We usually insist on the customer being present or a representative of the customer so they can see that any issues were present before our handling. It seems liability for damage or issues is being passed to you. .
Unfortunately, it is a case of protecting yourself, and like you say “do everything in your power . . . ”
Also, not sure if you usewww.mymovingreviews.com but we have found the UK version much better than Yelp – as more prominent in ‘removals search terms’.
Any moves to UK get in contact, likewise any we get to Canada.