International Moving Process

1. Survey

Once you contact us, we will arrange a pre-move survey—the first essential step in the international moving process. One of our professional surveyors, who is also a highly experienced moving specialist, will visit your home to calculate the volume of your household goods. With years of experience in relocation and overseas moving, our team brings a high degree of industry knowledge to every job.

During the survey, the moving specialist will walk through your home with you, making a detailed inventory of the items you wish to move. Based on this, they will estimate the total weight and volume, allowing us to provide you with an accurate quote. They will also use a laptop presentation to explain the full moving process, including how our packing system works and what to expect from our removals crew.

You will receive one of our Streamline Moving and Storage brochures, which includes key information on customs restrictions relevant to your destination. This is crucial for the relocation process, as there may be certain items that cannot be shipped. The brochure also outlines our Transit Cover, which protects your belongings during the international moving process.

Both the surveyor and your moving coordinator will guide you through any necessary paperwork and documentation. If you’re considering leaving some items behind, we can also explain our secure storage options to support a smoother relocation.

2. Quote

The surveyor will pass their calculations and inventory onto our moving team. You will be assigned a dedicated move coordinator, who will send you a letter introducing themselves along with a quote.

You can contact your coordinator with any questions you may have regarding the quote or the removals process. They can also advise you on filling out the necessary paperwork, or taking out the Transit Cover.

If you then choose to move with us, your coordinator will discuss your moving date and book a packing day with our trained crew.

Your coordinator is here to help throughout the entire moving process. They will keep you fully informed of all key dates and will support you every step of the way.

Our packing crew will arrive on the scheduled date and time. Upon arrival, the crew and foreman will introduce themselves, and with your help conduct a walkthrough of your home to confirm what needs to be packed and identify any fragile items.

After placing protective coverings on floors, the crew will pack your belongings using expert wrapping techniques and tailor-made packing materials to minimize movement and reduce the risk of damage during transit. Our foreman will prepare a computerized inventory of all items and will label each item with a bar-coded label as well as basic information regarding your move. Each item packed will be documented and signed as a receipt for the belongings being shipped.

Packing materials and storage containers – keeping your possessions safe

Wrapping: We use 6 ply (as opposed to the standard 4 ply) padded blankets, and a range of other specialized packing materials to protect your belongings during shipping.

Custom-made cartons: We have a range of custom-made storage containers for fragile or bulky items, for example:

To us, everything you own is priceless. Our crew members are very experienced movers, and will take the utmost care with all your possessions. By listing their initials on the inventory, they even take personal responsibility for every box they pack.

3. Transportation

Depending on your relocation destination, your goods will either be transported by road, sea or air. We’ll track each stage of your moving process in our database, so your dedicated moving coordinator can keep you informed of likely transit times, and keep you informed at every step. This ensures a smooth, stress-free moving experience.

4. Customs clearance and delivery

When your belongings arrive at your destination country or city, they will be collected by one of our trusted destination partners. We expect the same high standards from our partners as we do from our in-house staff, assessing them thoroughly based on strict criteria to ensure they deliver the service that meets your and our expectations.

We take care of everything for you at your destination. This includes customs clearance, delivering your belongings to your new home, and performing final unpacking into the rooms of your choice marking the end of your relocation process.

5. Unwrapping at your new home

Once our partner has delivered your goods, they will unpack it for you on a flat surface. They’ll even take away the packing materials for recycling when available.

Your coordinator will keep you up-to-date with transit schedules and times, and will tell you which of our partners will collect and deliver your possessions to your host country address.

We take the hassle out of an international move, so you can focus on having an enjoyable journey to your new home.